Terms of service

Terms of Service

Last Updated: May 19, 2026

Welcome to Poksmor. These Terms of Service (“Terms”) govern your use of our website, products, services, and all related content provided by Poksmor.

By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.

1. Overview

Poksmor is an ecommerce business that sells products online through its website powered by Shopify.

Throughout these Terms, the words “we,” “us,” and “our” refer to Poksmor. The words “you” and “customer” refer to anyone accessing or using our Services.

2. Eligibility to Use Our Services

By using our Services, you confirm that:

  • You are at least the age of majority in your country or region
  • You will use the website only for lawful purposes
  • The information you provide is accurate and complete

We reserve the right to refuse service to anyone for any reason at any time.

3. Products and Services

We attempt to display product information, descriptions, and images as accurately as possible. However:

  • Actual product colors or appearance may vary depending on device screens
  • Product availability may change without notice
  • We reserve the right to limit quantities or discontinue products at any time

Poksmor reserves the right to refuse or cancel any order if necessary.

4. Pricing and Payments

All prices displayed on the website are subject to change without notice.

Payment Method

Currently, Poksmor only offers Cash on Delivery (COD) as the payment method.

Customers are required to pay for their orders at the time of delivery.

We do not collect or store customers’ debit card, credit card, or bank account information.

5. Order Confirmation and Cancellation

After placing an order, customers may receive confirmation through WhatsApp, email, or both.

Poksmor reserves the right to:

  • Refuse or cancel orders
  • Limit quantities purchased
  • Cancel suspicious or fraudulent orders

Customers may request order cancellation before shipment by contacting us promptly.

6. Shipping and Delivery

We aim to deliver orders within the estimated delivery time; however, delays may occur due to:

  • Courier issues
  • Weather conditions
  • Public holidays
  • Operational or unforeseen circumstances

Poksmor is not responsible for delays caused by third-party shipping providers.

Tracking information may be shared with customers after shipment.

7. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

Customers must follow the return process and eligibility requirements described in that policy.

8. Customer Responsibilities

Customers agree:

  • Not to misuse the website or Services
  • Not to provide false or misleading information
  • Not to attempt unauthorized access to the website or systems
  • Not to use the Services for unlawful activities

Any misuse may result in suspension or restriction of access.

9. Intellectual Property

All website content, including but not limited to:

  • Logos
  • Images
  • Product content
  • Graphics
  • Text
  • Website design

is the property of Poksmor unless otherwise stated.

Unauthorized copying, reproduction, or use of our content is prohibited.

10. Third-Party Services and Links

Our website may contain links or integrations related to third-party services, including Shopify and shipping providers.

We are not responsible for:

  • Third-party website content
  • Privacy practices
  • Services or policies of external providers

Customers should review third-party policies separately.

11. Limitation of Liability

To the maximum extent permitted by law, Poksmor shall not be liable for:

  • Indirect or incidental damages
  • Delivery delays caused by third parties
  • Website interruptions or technical issues
  • Losses resulting from misuse of the Services

All products and Services are provided on an “as available” basis.

12. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect and use customer information.

13. Changes to These Terms

Poksmor may update or modify these Terms of Service at any time without prior notice.

Updated versions will be posted on this page with the revised “Last Updated” date.

Continued use of the Services after changes means you accept the updated Terms.

14. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of Pakistan.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Poksmor

📧 Email: poksmor@gmail.com
📱 WhatsApp: +923710710347