Privacy policy

Privacy Policy

Last Updated: May 19, 2026

Poksmor operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a secure and smooth shopping experience (the “Services”). Poksmor is powered by Shopify, which enables us to provide our Services to customers.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following information:

Contact Information

  • Name
  • Shipping address
  • Billing address
  • Phone number
  • Email address

Order & Transaction Information

  • Products viewed or purchased
  • Cart and wishlist activity
  • Order history
  • Returns, exchanges, and cancellations

Payment Information

Currently, Poksmor only offers Cash on Delivery (COD) as the payment method for orders.

We do not collect or store customers’ debit card, credit card, bank account, or other online payment information.

Customers are required to pay for their orders at the time of delivery.

Communication Information

  • Messages sent to us through WhatsApp, email, or customer support
  • Product inquiries or support requests

Device & Usage Information

  • IP address
  • Browser type
  • Device information
  • Website interaction and usage activity

2. How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, contact us, or use our Services
  • Automatically through cookies and similar technologies
  • From Shopify and service providers that help us operate our store
  • From shipping and delivery partners

3. How We Use Your Information

We use personal information to:

Provide Our Services

  • Process and confirm orders
  • Arrange shipping and delivery
  • Provide customer support
  • Manage returns and exchanges
  • Improve user experience

Communicate With You

  • Send order confirmations and updates
  • Share tracking information
  • Respond to customer inquiries
  • Provide support through WhatsApp or email

Security & Fraud Prevention

  • Protect against fraud or unauthorized activity
  • Verify transactions and customer information
  • Maintain the security of our Services

Marketing & Promotions

We may send promotional offers, product updates, or marketing messages. Customers can opt out at any time.

4. Sharing of Personal Information

We may share your information with trusted third parties only when necessary, including:

  • Shopify (our ecommerce platform provider)
  • Shipping and delivery partners
  • Customer support and technical service providers

We do not sell customers’ personal information.

5. Relationship With Shopify

Our store is hosted on Shopify. Shopify may collect and process personal information to provide and improve its services.

Information submitted to our store may be shared with Shopify and its service providers in accordance with Shopify’s own privacy practices.

To learn more about Shopify’s privacy practices, visit:
https://privacy.shopify.com/en

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic and performance
  • Enhance shopping experience

Customers may disable cookies through their browser settings, though some features of the website may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those external websites.

Customers should review the privacy policies of third-party sites before providing personal information.

8. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

If a parent or guardian believes a child has provided personal information to us, they may contact us for removal of that information.

9. Security of Your Information

We take reasonable measures to protect customer information. However, no online platform or internet transmission can be guaranteed to be completely secure.

Customers should avoid sharing sensitive information through unsecured communication channels.

10. Data Retention

We may retain personal information for as long as necessary to:

  • Provide Services
  • Complete transactions
  • Comply with legal obligations
  • Resolve disputes
  • Enforce store policies

11. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Right to access your information
  • Right to request correction of inaccurate information
  • Right to request deletion of your information
  • Right to opt out of marketing communications

To exercise these rights, customers may contact us using the information below.

12. International Transfers

Your information may be processed or stored in countries outside your own country through Shopify or third-party service providers.

By using our Services, you acknowledge and agree to such transfers where necessary for providing the Services.

13. Changes to This Privacy Policy

Poksmor may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

Any updates will be posted on this page along with the updated revision date.

14. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Poksmor

📧 Email: poksmor@gmail.com
📱 WhatsApp: +923710710347