Shipping policy

Shipping Policy

Last Updated: 4 May, 2026

At Poksmor, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines our shipping processes, delivery expectations, and customer responsibilities.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 2 weeks after payment confirmation.

Processing includes:

  • Order verification

  • Quality checks

  • Packaging

  • Dispatch preparation

Important Notes:

  • Orders are processed during business days only (excluding weekends and public holidays).

  • High order volumes, sales events, or unforeseen circumstances may cause slight delays.

  • Customers will receive confirmation once the order has been dispatched.

2. Shipping Methods Available

We may offer the following shipping options depending on customer location:

  • Standard Shipping

  • Express Shipping

  • Cash on Delivery (if applicable)

  • Local courier services

  • International shipping (if available)

Shipping options and availability will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times:

Domestic Shipping:

  • Standard Delivery: [10-11 BUSINESS DAYS]

  • Express Delivery: [ BUSINESS DAYS]

International Shipping (if applicable):

  • Estimated Delivery: [X-X BUSINESS DAYS/WEEKS]

Please Note:

Delivery times are estimates and may vary due to:

  • Customer location

  • Courier partner delays

  • Customs clearance

  • Weather disruptions

  • Public holidays

  • Incorrect shipping information

4. Shipping Costs

Shipping charges are calculated based on:

  • Order value

  • Delivery location

  • Shipping method selected

  • Package weight/size

Shipping fees:

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping: [SHIPPING COST]

  • Free Shipping Threshold (if applicable): [ORDER VALUE]

Shipping charges will be clearly displayed before order confirmation.

5. Tracking Information

Once your order is shipped, you will receive:

  • Shipping confirmation email/SMS

  • Tracking number (if available)

  • Courier details

  • Estimated delivery date

Customers can use tracking details to monitor shipment progress.

6. Delivery Delays and Issues

While we strive for timely deliveries, delays may occasionally occur due to external factors beyond our control.

Possible delay causes:

  • Courier disruptions

  • Customs inspections

  • Natural disasters

  • Political events

  • Peak season demand

In case of delays:

  • Please allow additional time before contacting support

  • Contact us at [EMAIL ADDRESS] for assistance

  • We will work with shipping partners to resolve issues promptly

7. Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If incorrect or incomplete addresses are provided:

  • Delays may occur

  • Additional shipping fees may apply

  • Orders may be returned or canceled

[STORE NAME] is not responsible for losses caused by inaccurate customer information.

8. Lost, Stolen, or Damaged Packages

If your package is:

Lost:

Please contact us within [X DAYS] of expected delivery.

Damaged:

  • Report within [X DAYS]

  • Provide photos of packaging and products

Stolen:

Once marked delivered by the courier, responsibility may transfer to the customer, though we will assist where possible.

Resolution may include:

  • Replacement

  • Refund

  • Insurance claim assistance

9. International Shipping (If Applicable)

For international orders:

  • Delivery times may vary significantly

  • Customers are responsible for customs duties, taxes, and import fees

  • Customs delays are beyond our control

  • Certain countries may have shipping restrictions

Please review your country’s import regulations before placing an order.

10. Shipping Restrictions

We may not ship to:

  • Certain international destinations

  • P.O. Boxes (if restricted)

  • Military addresses (if restricted)

  • Regions with courier limitations

Availability will be shown during checkout.

11. Returns Related to Shipping

Shipping charges may be non-refundable except in cases of:

  • Incorrect items shipped

  • Damaged products

  • Order fulfillment errors by [STORE NAME]

Please review our Return & Refund Policy for full details.

12. Contact Information

For shipping-related inquiries, please contact:

Poksmor
Email: poksmor@gmail.com
Address: Mehmoodabad Street# 8 Faisalabad, Pakistan
Phone: 03710710347

Final Note

At Poksmor, customer satisfaction is our priority. We are committed to ensuring reliable shipping, transparent communication, and a positive shopping experience from checkout to delivery.