Refund policy

Return and Refund Policy

Effective Date: May 19, 2026
Last Updated: May 19, 2026

At Poksmor, customer satisfaction is our priority. We want you to shop with confidence while shopping with us. This Return and Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted.

1. Return Eligibility Criteria

Customers may request a return if:

  • The item was received damaged or defective
  • The wrong product was delivered
  • The item does not match its description
  • The product is unused, unworn, and in its original packaging
  • All tags, accessories, manuals, and proof of purchase are included

To qualify for a return:

  • Products must be returned in original condition
  • Return requests must be submitted within the allowed return timeframe
  • Customers must provide clear images of the actual product received along with the product packaging/parcel packet
  • Certain exclusions may apply

Poksmor reserves the right to reject returns that do not meet the eligibility requirements.

2. Return Timeframe

Customers can request a return within 2 days (48 hours) after the product has been delivered.

Return requests submitted after the allowed timeframe may not be accepted.

3. How to Request a Return

To request a return or refund, customers must contact us through our official WhatsApp number:

📱 WhatsApp: +923710710347

Customers must provide:

  • Order Number or Tracking Number
  • Reason for return
  • Clear photos/videos of the product
  • Images of the actual product received along with the parcel packet/packaging

The Order Number or Tracking Number is shared with customers through their WhatsApp or email after order booking/confirmation.

Once the information is verified, the return request will be processed accordingly.

Unauthorized return requests may not be accepted.

4. Refund Process and Timing

Once the returned product is received and inspected:

  • Approved refunds will be processed within 7–10 business days
  • Refunds will be issued according to the method decided by Poksmor
  • Processing times may vary depending on the situation

Refund options may include:

  • Full refund
  • Partial refund (if applicable)
  • Store credit

Customers will be notified once their refund request is approved or rejected.

5. Exchanges

We may offer exchanges for:

  • Damaged products
  • Defective items
  • Wrong items delivered
  • Size or variant issues (if applicable)

Exchange requests are:

  • Subject to product availability
  • Required to meet return eligibility conditions
  • Processed according to replacement timelines

For exchange requests, customers should contact us on WhatsApp:

📱 +923710710347

6. Damaged or Defective Products

If a customer receives a damaged or defective product:

  • The issue must be reported within 48 hours of delivery
  • Clear photos/videos must be provided
  • Images of the product with the parcel packet/packaging are required
  • Packaging details may also be requested

Depending on the situation, Poksmor may offer:

  • Replacement
  • Full refund
  • Partial refund
  • Store credit

We aim to resolve such issues as quickly as possible.

7. Return Shipping

Return instructions will be shared with the customer after the return request is approved.

8. Late or Missing Refunds

If you have questions regarding your refund status, please contact us through WhatsApp or email:

📱 WhatsApp: +923710710347
📧 Email: poksmor@gmail.com

Processing delays may occur in some cases.

9. Cancellations

Orders may be canceled before shipment by contacting us immediately.

If the order has already been shipped:

  • Standard return policies will apply

10. Policy Abuse Prevention

To prevent misuse, Poksmor reserves the right to:

  • Reject suspicious return requests
  • Limit excessive return activity
  • Refuse fraudulent claims
  • Suspend accounts involved in policy abuse

11. Contact Information

For returns, refunds, exchanges, or support, please contact:

Poksmor

📧 Email: poksmor@gmail.com
📱 WhatsApp: +923710710347

Final Note

At Poksmor, we value customer trust and strive to provide fair, transparent, and customer-friendly return and refund solutions. Our goal is to ensure every customer shops with confidence and satisfaction.